Black Ridge Personal Security Products
Protecting your Home and Family since 1998 - A United States Based Company!

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Is It Legal In Your State? Check Here >  StunLaws

!!No sales of these items Outside the US. Stun guns are Illegal in Canada and most Countries. 
buy Stun guns with AMEX buy stun guns pepper spray with Visa buy stun guns and pepper spray with MasterCard Secure Order Processing Online *Card Limitations

 
 

Black Ridge Security Website Policies
Returns & Refunds, Shipping, Credit Card Orders

 
The following information has been deemed necessary due to practical experience. You agree to any terms or rules and this policy when you make any purchase on this or any affiliated website.  Please see the legal version at the bottom of this page!

 

Returns and Refunds:

In order to facilitate the security of customer information, this website uses an automated billing system that automatically and instantly bills the customer for their order without any human intervention.

However when people try to order something that is not legal in their state or country, such as pepper spray or stun guns, the company president has to manually issue a refund (which can take up to 2 weeks) and our company gets dinged twice by Visa. Visa considers both the purchase and the refund as a transaction and charges fees for both.

The result is we have to charge a 10% restocking and handling fee. This is a standard fee charged by most *companies. This 10% charge is calculated on the TOTAL order cost including shipping.

Please please double-check your order and send us an email if you have any questions. Please note that to control costs phone support is limited. Please send email to: sales(at)black-ridge.net (replace the (at) with the @ symbol)

 

Shipping:

While we would like to guarantee shipping we operate out of a number of shipping locations. Thus any type of shipping is an estimate only regardless of what the order page with its shipping options states. Very large orders will be delayed for address verification and foreign orders will be delayed for cash payment.

Please note again that pepper spray and stun guns cannot be shipped out of the country and to certain eastern states. Canada is considered out of the country.

Any orders under $100.00 cannot be shipped internationally including to Canada with the exception of car alarm products.

Next day orders need one day to be processed before they ship.

 

Credit Card Orders:

Not all Visa Cards are the same!!

   Some cards will not be accepted.  Any bankcards from the following banks will not be accepted!!

Amegy Bank in Texas
Wells Fargo Everywhere

The reason is this.  Merchants all over use a process called address verification to verify that the card number they have received for an online order is really from a legit customer and not stolen. 

The process works like this. 

You the customer place an order and you provide a name and address for shipping then, on a secure server, you provide your credit card number.  The merchant then calls your bank (based on the number you gave) and gives them the card number and the address on the order. The bank then says yes its legit or no there is a problem. The bank never gives any other information and yet this simple procedure saves lots of money for merchants and consumers by preventing fraud.

The above banks refuse to do address verification. Therefore some merchants, including the owner of this website, refuse to do business with them.
   
The only exceptions to this rule are little orders under $20.00 and multiple small orders will not be accepted and may be charged a $2.00 processing fee per voided order. See our comment on Banks

 

Banks: This link will take you to our bank page. This information was gleaned online and from a show on PBS

 

 
We cannot ship pepper spray or stun guns outside of the U.S. at this time

 *Most companies actually charge 15% to 20% for a restocking fee. Restocking is a misnomer because the fee really is meant to cover all the time, expense and fees imposed on them by Visa(credit card companies) on behalf of the customer.

Return Policy Legal Version

 

 

Products sold by Black Ridge Security are covered by our 30-day return period, unless otherwise noted. Policies regarding items that are not covered by the 30-day return period are specified on the products' individual pages as well as in the special exceptions section below. Please note that Black Ridge Security does not offer any technical support. Please direct technical questions to the manufacturer.

 

All returns covered under our 30-day return period are subject to the following:

  • A Return Merchandise Authorization (RMA) number issued by Black Ridge Security must accompany all returns.
  • RMA numbers must be obtained no later than 30 days from the date the product was shipped. After 30 days, all product returns must be handled directly by the manufacturer or warranty provider.
  • All RMA numbers are valid for 10 days from the date of issuance.
  • All products must be returned in like-new condition, including original packaging, all documentation and accessories. Charges will be applied for all missing accessories or parts.
  • Black Ridge Security will not accept items that have been physically damaged or misused.
  • Black Ridge Security will not honor requests for exchanges under any circumstances.
  • All returns must be shipped freight prepaid.
  • All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases, shipped or not.
  • 15% restocking fee applies to all refunds, shipped or not.
    • Per State of California regulations, any taxes refunded in this case will be calculated based on the final refund amount minus the 15% restocking fee, not the original purchase price. Please refer to http://www.boe.ca.gov/pdf/reg1655.pdf for further information.
  • Please allow 1-2 weeks for all refunds.
  • After 30 days of the purchase date, all items that need to be returned for any reason will not be refunded.
  • Claim for missing accessories or product not as advertised must be reported within 15 days from the date item is shipped.

After receiving your Return Merchandise Authorization (RMA) Number

  • Write your RMA number legibly on the return label or outside of the packaging box.
  • Return the item in its original packaging to:
    Black Ridge Security Returns Department
    6418-A NE 119th Street
    Vancouver, WA. 98686
     

Unauthorized Returns

Shipments that are refused without authorization, or that are returned to us because the address was invalid, are subject to a restocking fee of 15% plus applicable shipping and handling fees. Per State of California regulations, any taxes refunded in this case will be calculated based on the final refund amount minus the 15% restocking fee, not the original purchase price. Please refer to http://www.boe.ca.gov/pdf/reg1655.pdf for further information.

Warranty Service

For warranty service, please check the product page to find out who the warranty provider is for your particular product. In all cases, you must have a RMA number. If Black Ridge Security is the warranty provider, you must obtain a RMA number from us. If a manufacturer or third party is responsible, you must obtain a RMA number from them. Please see the Manufacturer Warranty Section for full details.

Unless otherwise noted, warranty terms apply only to merchandise shipped within the USA. Merchandise forwarded to other international locations may not be covered under the warranty. Please check with the manufacturer or warranty provider prior to purchase.

SALES POLICY AGREEMENT

By placing an order at www.black-ridge-security.com, a customer has agreed to the terms and conditions of the sale as indicated on this website. By placing an order at www.black-ridge-security.com, a customer has agreed to the total dollar amount of the sale, and authorized Black Ridge Security to collect payment via the payment method the customer specified. www.black-ridge-security.com reserves the right to make changes to this site and these terms and conditions at any time.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Black Ridge Security AND OTHER SUPPLIERS DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

** NOTE:

Black Ridge Security attempts to be as accurate as possible in our content and pricing. However, we cannot guarantee that the product descriptions/specifications, pricing or any other content on the site is accurate, complete, or current. In the event that a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Black Ridge Security shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. In addition, links to product reviews are intended to provide visitors with additional information and professional opinion. However, due to the industry's fast pace, reviews can become outdated and should not be considered a substitute for doing ones own research. Thank you.

 

 

 

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Note!!!

It is the buyers responsibility, not the seller, to ascertain and obey all applicable local, state, and federal laws regarding the possession and use of any item offered by Black Ridge Security Self Defense Products. If you are unsure, please contact your local or state authorities. Also, be sure and check the laws on Stun Guns for your State, County and Country legality. Don't even think about ordering PepperSpray or StunGuns if you don't live in the USA.